Ops Hub Privacy Policy
Ops Hub is an internal operations and financial-planning application operated by A to Z International Corporation (Soft Services). This notice supplements our [company privacy policy](https://softservices.com/privacy) and explains how information is handled specifically in Ops Hub. Privacy inquiries may be sent to info@softservices.co.
Current status
Ops Hub is being configured. Approved team members can sign in with Google. The production QuickBooks connection is not yet active. The accounting-data practices below describe the authorized use and retention rules that will apply when that connection is enabled.
Information we use
Google sign-in provides identity information, such as name, email address and account identifier, to authenticate approved users. This sign-in does not request access to Gmail or Google Drive.
When authorized by our company, Ops Hub will retrieve QuickBooks Online accounting information, including accounts, customers, vendors, invoices, bills, payments and transaction details. These records may contain contact information and other personal information entered into QuickBooks. Ops Hub also plans to use operational records from Airtable.
Why we use information
We use information for internal accounting reconciliation, purchasing, inventory and cost analysis, and financial planning. The QuickBooks integration is designed to read records. It does not post journal entries or modify our source accounting records. Ops Hub does not use connected accounting information for advertising or sell it.
Access and service providers
Ops Hub access is restricted to company-approved personnel. Vercel provides application hosting, and Google Cloud provides infrastructure and planned data storage and processing. QuickBooks Online and Airtable are connected source services. Information may be processed by these providers as necessary to operate the application. No generative-AI feature is part of Ops Hub's current runtime.
Retention
Our approved retention schedule for Ops Hub is:
- Accounting and reconciliation records: seven years after the end of the relevant fiscal year.
- Operational history: three years after a record becomes inactive. Operational records supporting accounting follow the accounting schedule.
- Security and administration audit records: one year.
- Routine application diagnostic records: thirty days.
Documented legal holds and applicable legal requirements may require longer retention. Before production accounting data is collected, backup and deletion controls must be configured to remove deleted data from recovery copies within thirty days and to reapply deletions if data is restored.
Disconnecting QuickBooks
An authorized company administrator can revoke Ops Hub's QuickBooks connection. Successful revocation prevents further access using that authorization. Disconnection does not delete previously imported records or alter information in QuickBooks. Imported records remain subject to the retention schedule and applicable deletion requests.
Access, correction and deletion requests
Contact info@softservices.co to request access to, correction of, or deletion of personal information handled by Ops Hub. We verify the requester's identity and authority and assess applicable retention obligations before acting. Some corrections must be made in the original source system. Deleting information from Ops Hub does not itself delete records from QuickBooks or Airtable.
Security and changes
We take reasonable steps to protect information and restrict access to authorized users. Security reviews are owned by Stephanie DiSturco, CRO. No system can guarantee absolute security. We will address incidents and provide notifications as required by applicable law and our company privacy policy.
We may update this notice as Ops Hub develops. Material changes will be communicated through appropriate company channels. Questions about this notice should be sent to info@softservices.co.